At Jamia Al-Hudaa, we take immense pride in delivering exceptional Islamic and National Curriculum education alongside compassionate pastoral care, ensuring every student thrives academically, spiritually, and emotionally. While we strive for excellence, we understand that parents may occasionally have questions, concerns, or feedback regarding their child’s progress, behavior, or well-being. We warmly encourage open dialogue—your insights are invaluable to us, and we view collaboration with families as essential to nurturing every student’s potential.
Addressing Concerns with Care and Clarity
We recognize the importance of distinguishing between:
- Everyday Concerns: These are informal queries or observations that can often be resolved swiftly through a conversation with your child’s teacher, tutor, or pastoral lead.
- Formal Complaints: These involve specific, unresolved issues requiring a structured process to ensure fairness and accountability.
Our Commitment to You
- Open Communication: We prioritize addressing concerns early and informally, fostering trust and partnership. Whether it’s a quick chat after school or a scheduled meeting, our staff is dedicated to listening and working with you to find constructive solutions.
- Respectful Resolution: All feedback—whether a concern or formal complaint—is treated seriously, investigated thoroughly, and handled with sensitivity. Our goal is to resolve matters promptly while maintaining mutual respect.
- Transparent Process: For issues requiring formal escalation, our step-by-step procedure ensures clarity, fairness, and timely outcomes (outlined in our Complaints Policy).
Together, We Build a Supportive Community
By sharing your perspective, you help us refine our practices and uphold the high standards we set for ourselves. At Jamia Al-Hudaa, every voice matters, and every child’s success is a shared journey. Let’s continue working hand-in-hand to create an environment where students flourish.
Complaints Procedure Overview
| Stage | What You Should Do | What Will Happen | Notes |
|---|---|---|---|
| INFORMAL | Discuss the issue with the class/subject teacher, Head of Curriculum, or Designated Safeguarding Lead. | The relevant person will record the complaint, including dates and actions taken. | If unresolved after 10 working days, proceed to Formal Stage 1. |
| FORMAL | |||
| Stage 1 | Write to the Designated Safeguarding Lead with your complaint (include details, name, and contact info). | – Acknowledgement within 5 working days. – Findings provided within 10 working days. | If unsatisfied, move to Stage 2. |
| Stage 2 | Write to the Head Teacher (repeat complaint details and explain why Stage 1’s outcome was unsatisfactory). | – Acknowledgement within 5 working days. – Findings provided within 10 working days. | If unsatisfied, move to Stage 3. |
| Stage 3 | Write to the Principal within 10 days, explaining dissatisfaction with the Head Teacher’s decision. | – Acknowledgement within 5 working days. – Findings provided within 15 working days*. | *Timescales are advisory due to the Principal’s voluntary role. |
| Stage 4 | Write to the Chairperson of the Madni Trust within 10 days (state why you reject the Principal’s findings). | – A complaints panel will meet within 21 working days. – You can bring 1 person for support. – Final decision within 5 working days. | Decision is final. No further escalation. |
Key Notes:
- Advisory Timescales: Principal’s response times are flexible due to their voluntary role.
- Final Decision: Stage 4 outcomes cannot be appealed further.
This table simplifies the process for quick reference! Let us know if you need clarification. 😊
Please download: Parents Complaint Procedure